If you made your purchase on the Mnet Plus website,
you can request a cancellation through the Help Center.
Required Information for Refund Request
- Mnet Plus ID (My > Your Account)
- Screenshot of Mnet Plus > My > Payment history > General Payment History page (must include order number)
📌Keep in Mind
1. Payment cancellations are only available if recharged MplePoints haven’t been used.
2. Payments cannot be canceled after 7 days, regardless of usage status.
3. It may take 2–3 business days to process the cancellation request.
4. If you can’t verify your order number in the app, please attach a full screenshot of the email receipt sent at the time of payment.
5. If fraudulent activities (such as improper payment cancellations), repeated abuse, or violations of the Terms of Use occur, your MplePoints may be revoked and your access to the service restricted.