User account
- How do I sign up for an account?
- How do I log in with a social account?
- Where can I find my data for social login?
- How to change your profile image and username
- My account disappeared.
- I'm having trouble verifying my password recovery code.
Mpickard
- What is Mpickard?
- Can I download or capture Mpickard?
- Can I draw Mpisodes anytime?
- How can I easily find my Mpickards?
- I’m having issues using Mpickard.
- Refunds / Purchase Cancellation
Play/Contents
- Tips for Watching Videos 👀
- What happens when I follow a program?
- What happens when I "like" a video?
- Troubleshoot streaming and video issues
- I can't see an image.
- How do I report a comment?
Mplepoint
- How do I recharge MplePoints?
- Where can I use my MplePoints?
- How do I check my MplePoint recharge history?
- I completed payment, but my MplePoints haven’t been recharged. (APP)
- I completed payment, but my MplePoints haven’t been recharged. (WEB)
- I recharged, but the payment amount is different from before.
Others
Mnet Plus Announcements
- [Notice] Customer Service Closure in February 2026
- [Notice] Customer Service Closure in January 2026
- [Notice] Customer Service Closure in December 2025
- [Notice] Customer Service Holiday Closing Schedule for October 2025
- [Notice] Customer Service Holiday Closing Schedule for June 2025
- [Notice] Customer Service Holiday Closing Schedule for May 2025