User account
- How do I sign up for an account?
- How do I log in with a social account?
- Where can I find my data for social login?
- How to change your profile image and username
- My account disappeared.
- I'm having trouble verifying my password recovery code.
Play/Contents
- Tips for Watching Videos 👀
- What happens when I follow a program?
- What happens when I "like" a video?
- Troubleshoot streaming and video issues
- I can't see an image.
- How do I report a comment?
KCON JAPAN 2025 : KCON FAST PASS
- What is KCON FAST PASS?
- Can I select a currency unit when purchasing KCON FAST PASS?
- Is convenience store payment available?
- What is Online KUJI under KCON FAST PASS benefits?
- How do I use the exclusive entry track?
- When will I know details about exclusive entry track locations and usage?
KCON JAPAN 2025 : KCON EXPRESS
- Is it possible to purchase additional KCON EXPRESS tickets?
- What is KCON EXPRESS?
- Can I select a currency unit when purchasing KCON EXPRESS?
- Is convenience store payment available?
- How do I apply for a ticket using KCON EXPRESS pre-sale?
- When does the pre-sale start?
Mplepoint
- How can I recharge my MplePoint?
- Where can I use my MplePoints?
- How do I check my MplePoint recharge history?
- Payment went through, but MplePoints weren't recharged.
- I recharged, but the payment amount is different from before.
- How do I find my MplePoint payment receipt?
Others
Mnet Plus Announcements
- [Notice] Customer Service Holiday Closing Schedule for March 2025
- [Notice] Customer Service Holiday Closing Schedule for January 2025 (Change in holiday schedule)
- [Notice] Customer Service Holiday Closing Schedule for December 2024
- [Notice] Customer Service Holiday Closing Schedule for October 2024
- Notice: Revision of Mnet Plus Privacy Policy
- Notice: Mnet Plus System Maintenance
Policies and Terms
- Mnet Plus Terms of Use(250416)
- Mnet Plus Privacy Policy(250416)
- Mnet Plus Privacy Policy(250122)
- Mnet Plus Privacy Policy(241030)
- Mnet Plus Privacy Policy(240626)
- Mnet Plus Terms of Use(230915)