Troubleshoot streaming and video issues

Are you facing issues despite using a stable connection and supported OS?


Please provide the following details to our Customer Support team for assistance:

[Required Information]
1. Mnet Plus App Version
2. Device name (e.g., Galaxy 22)
3. Device OS type and version
4. Video title and link (find the link in OOO)
5. Description of the issue (e.g., “No sound” or “Video won’t play”)
6. Screenshots or screen recordings of the issue

※ For real-time live streaming, issues are often temporary and can be resolved by restarting the app.