If you are experiencing issues with benefits despite using Mnet Plus Premium,
please contact customer service with the information below.
[Required Information]
1) Mnet Plus account information (based on Mnet Plus > MY > Account Info)
2) Mnet Plus app version 4)
3) Mobile device model and OS version
4) Error details
- Please attach detailed descriptions, screenshots, or videos related to the issue for more accurate assistance.
- e.g.) content or vote name/link where the issue occurred, MplePoint charging/usage history
⚠️ Notes
- MplePoints may not be issued immediately after payment and will be provided within 24 hours after payment completion.
- Video quality may vary depending on the original content resolution, user network environment, and device specifications.
- Ad removal benefit scope: in-app full-screen ads (interstitial), ads before/during/after VOD playback,
- Full-screen ads during live streaming (however, banner ads and floating ads are excluded from the benefit).
- Ads embedded within content itself (e.g., PPL) are not subject to Premium benefits.
- Ads embedded in event pages or within the community may still be displayed regardless of Premium benefits.