Mnet Plus Terms of Use(250416) – Mnet Plus | Help Center

Article 1 (Purpose)

The purpose of this Agreement is to prescribe the rights, obligations and responsibilities of the Company and its members, and other necessary matters regarding the use of 'Mnet Plus' provided by the Mnet Plus service (hereinafter referred to as 'Mnet Plus' or ‘Service’) operated by CJ ENM Co., Ltd. (hereinafter referred to as 'Company').

Article 2 (Definitions)

① The terms used in these Terms and Conditions are defined as follows:

‘Mnet Plus’: It refers to the provision of content information and all internet-based services provided on the Mnet Plus website or mobile app and consists of the Mnet Plus Community (hereinafter referred to as 'Community'), Plus Chat (hereinafter referred to as 'Chat Service'), and PlusCON (hereinafter referred to as 'On-site App'). The term ‘Mnet Plus’ refers to the Mnet Plus service that can be used by the ‘Member’ regardless of the device used (including both wired and wireless devices such as PCs, TVs, portable devices, etc.).
The term ‘Member’ refers to a consumer who uses the ‘Service’ provided by the ‘Company’ after having agreed to these Terms and Conditions in a use contract with the ‘Company.’
The term 'Mnet Plus Service Account' refers to the account required to use the ‘Service’ (including individual use of 'Community’, 'Plus Chat Service', 'On-site App'), and the 'Member' can use the Mnet Plus Service Account by agreeing to these Terms and Conditions and verifying certain information required by the ‘Company’ (email address verification).
The term ‘Paid Service’ refers to ‘Contents’ and services (subscription rights, items, etc.) provided by the ‘Company’ for a fee within the ‘Service.’ ‘Paid Services’ include monthly subscription-based products, exclusive items available in designated ‘Contents,’ ‘Contents’ and services that may be purchased and used through ‘MplePoints’, and features embedded in the ‘Service.’ The details of ‘Paid Service’ are laid out on the detail page and can be used accordingly.
‘MplePoints’ refer to both bonus points granted to ‘Member’ as a reward for completing various activities designated by the ‘Company’ within ‘Mnet Plus’ (including, but not limited to, advertisement viewing and daily check-ins), and points purchased by ‘Member’ through In-App payments. These points may be accumulated, purchased, and used within ‘Mnet Plus.’
The term ‘In-App Payment’ refers to any payment activity for digital content provided within the 'Service.’
The term ‘Open Market Operator’ refers to any e-commerce provider (including those providing payment services within the ‘Service’) that enables ‘Members’ to install and pay for the ‘Service.’ (e.g. Google Play, Apple App Store, etc.)
The term ‘Post’ refers to articles, photos, videos, and various files and links in the form of information such as signs, text, voice, sound, images, videos, etc. posted by the ‘Members’ on the 'Service.’
The term ‘Content’ refers to articles, photos, videos, and various files and links in the form of information such as signs, text, voice, sound, images, videos, etc. provided by the ‘Company’ to the ‘Members’ via the ‘Service.’
The term 'Subscription' refers to the product (regardless of the name, such as 'Artist Subscription') that the 'Member' purchases to use the chat service provided by the 'Plus Chat Service'. Subscriptions can be purchased through a payment method determined by the 'Company', and details such as type and usage instructions will be provided to the 'Member' on the screen when purchasing the 'Subscription'.

② The definitions of the terms used in these Terms and Conditions shall comply with relevant laws and other general regulations, other than those prescribed in each subparagraph of paragraph (1).

Article 3 (Posting and Revising the Terms and Conditions)

① The 'Company' shall post the contents of these Terms and Conditions, its name and representative name, business address (including the address of the place where consumer complaints can be handled), telephone number, email address, Internet domain name, host server location, business license number, mail order sales registration number, and personal information protection officer on the initial service screen (front page) of the Mnet Plus website or mobile app so that 'Members' can easily access them. However, the contents of the Terms and Conditions may be made available to the 'Member' through a linked page.

② The 'Company' may amend the 'Terms' to the extent that they do not violate the relevant laws and regulations.

③ When the 'Company' revises its ‘Terms and Conditions’ as per the preceding paragraph, it shall notify in advance through the 'Service,’ while stating the date of application, the details of the revision, and the purpose. However, if the revision is legally disadvantageous to the ‘Members,’ the revision should not only be notified via the ‘Service’ 30 days before the application date but also be notified through any other electronic means such as emails of the ‘Members’ or consent pop-ups.

④ If the ‘Member’ continues to use the ‘Service’ of the 'Company' after the enforcement date announced under the preceding paragraph, it shall be deemed to have accepted the revised Terms and Conditions. ‘Members’ who disagree with the revised Terms and Conditions may freely terminate the ‘Service’ Use Contract at any time. If the ‘Member’ who uses the ‘Paid Service’ does not accept the revised Terms and Conditions and withdraws from the ‘Service,’ refunds will be issued on the payment following the Refund Policy set by the 'Company.’

⑤ If the ‘Member’ does not explicitly withdraw its compliance with the Terms and Conditions even after the ‘Company’ announces or notifies the revision of its Terms and Conditions under paragraph 3 of this Article, it shall be deemed that the ‘Member’ has agreed to the Terms and Conditions.

Article 4 (Interpretation of the Terms and Conditions)

① The 'Company' may issue separate Use Contracts, and policies regarding personal privacy, paid services, and individual services. If the content conflicts with each other’s terms, these Terms and Conditions shall take precedence.

② Matters or interpretations not prescribed in these Terms and Conditions shall be subject to relevant laws or regulations.

③ These Terms and Conditions may be available in Korean, English and other languages for the ‘Member’’s convenience. If the translated Terms and Conditions are incompatible with the Korean Terms and Conditions, they shall be interpreted and applied by the Korean Terms and Conditions.

Article 5 (Creating and Using an Mnet Plus Service Account)

① To use 'Mnet Plus Service', you need an Mnet Plus Service account. If you do not have an account, please create an Mnet Plus Service account before using each service such as ‘Community’, ‘Plus Chat Service’, and ‘On-site App’. If you wish to use 'Mnet Plus Services', you must sign up as a 'Member' and apply with your own account.

② After creating an 'Mnet Plus Service Account', you can use the entire 'Mnet Plus Service Account' linked services provided by the 'Company' (including 'Community', ' Plus Chat Service', 'On-site App', etc., subject to change by the 'Company'). However, when you first log in to the 'Company''s new service, you will be asked to agree to the Terms and Conditions of each service.

Article 6 (Conclusion and Application of a Use Contract)

① The ‘Use Contract’ is concluded by a person who intends to become a ‘Member’ (hereinafter referred to as the ‘Applicant’) after agreeing to these terms and then applying for the use of the service. As soon as the ‘Company’ accepts the application, the ‘Applicant’ shall use the ‘Service’ according to the contract as a ‘Member.’

② The 'Company' may collect (personal) information including the email address of the applicant while signing the ‘Use Contract,’ and the applicant must provide accurate (not false) information. The Privacy Policy, which is individually posted, applies to the collection, use, and storage of personal information under this paragraph.

③ The 'Company' may reject any application for use from the 'Applicant', or withdraw from the Use Contract afterward.

When the ‘Applicant’ has previously been permanently suspended under these Terms and Conditions (except when the ‘Applicant’ obtains the consent of the 'Company' to rejoin the membership).
In the case of applying for use with the name or email address of another person
Where the contents of the application for use are falsely stated or the requirements required by the ‘Company’ are not met
In the case where the approval cannot be granted due to reasons attributable to the ‘Applicant’ or where the application is filed in violation of various other regulations
If the ‘Member’ has violated the terms and conditions and other regulations, such as infringing the copyrights of others within the ‘Service’
In the case where the ‘Service’ is intended to be used for fraudulent purposes or methods other than those specified by the 'Company'
In the case where an individual who has received a suspension or restriction of use from the ‘Company’ arbitrarily terminates the 'Service' use contract during the period of such action and applies for re-application
In the case where an application is made for the purpose of impeding the well-being and order of society or customs or for the purpose of impeding the interests of the ‘Company’
In the case where the ‘Service’ facilities lack capacity, or if there are technical or operational issues
Where it is deemed difficult to accept the application for use due to other reasons falling under each of the above subparagraphs and deemed necessary by the ‘Company’ in its reasonable judgment

④ If the membership application is not approved or reserved according to the preceding paragraph, the 'Company' shall notify the applicant.

⑤ The use contract of Paid Service is established when the 'Member' purchases (pays for) the individual paid service through the payment method specified by the 'Company'. However, the 'Company' may refuse to approve or reserve approval if the 'Members’' application for the use of paid service falls under any of the following subparagraphs.

In the case where a minor has requested a paid service that is prohibited by the Juvenile Protection Act
In the case where payment and additional services have not been delivered or are unlikely to be delivered
In the case of consecutive payments from the same IP or similar accounts, indicating fraud or technical errors, or purchases deemed to disrupt the services of the 'Company'
In the case where the 'Company' provided services at a clearly unreasonable price or the 'Company' is expected to suffer damages if it continues to provide the service
In the case where the ‘Service’ facilities lack capacity, or if there are technical or operational issues
In cases where approval is deemed impossible due to other reasons attributable to the 'Member’

⑥ The 'Company' ensures to inform members in advance, prior to contract conclusion, that minors under the age of 19 must obtain consent from their parent or legal representative to use paid services, or seek approval after contract initiation. If a minor makes a purchase without consent from their legal representative, the minor or their legal representative may request the 'Company' to cancel the purchase. However, if the minor deceives the 'Company' into believing that the 'Member' is an adult or that consent from the legal representative was obtained, such as by utilizing another adult's information, cancellation may be restricted even without the legal representative's consent.

Article 7 (Change of Membership Details)

① The ‘Members’ are entitled to view and make changes to their personal information at any time through the personal information management screen of the ‘Service.’ However, the registered email addresses cannot be changed.

② The ‘Members’ shall make changes by themselves in the ‘Service’ or notify the 'Company' of the changes by email or other means if they intend to change the information entered at the time of membership application.

③ The 'Company' is not liable for any disadvantages caused by not notifying the 'Company' of the changes in paragraph (2).

Article 8 (Obligation of Members to Manage Accounts)

① The ‘Members’ are responsible for managing their ‘Mnet Plus Service Accounts,’ and they should not be used by third parties.

② ‘Members’ are responsible for keeping their email or account information secure, and for any consequences resulting from negligent or unauthorized use.

③ ‘Members’ shall immediately notify the ‘Company’ if they suspect unauthorized use of their email or account information. ‘Members’ are responsible for any consequences resulting from their failure to report such unauthorized use.

④ If ‘Members’ become aware that their ‘Mnet Plus Service Accounts’ have been stolen or are being used by a third party, they shall immediately notify the ‘Company' and follow the guidance of 'Company'.

⑤ In the case of paragraph (3), even if the ‘Member’ does not notify the ‘Company,’ the 'Company' is not liable for any disadvantages that may be caused by not following the guidance of the 'Company.'

Article 9 (Notification to Members)

① The ‘Company’ may notify the ‘Members’ by their email, official announcement, or other means while using the ‘Service’ except for exceptional cases stipulated in these Terms and Conditions.

② The ‘Company' may replace its notices under paragraph (1) with a pop-up prompt posted on the screen of the ‘Service’ for at least 7 days when notifying all ‘Members.’ Personal notices are made for significant matters that may impact the transaction of the ‘Member.’

Article 10 (Member’s Obligations)

① ‘Members’ shall comply with the laws relevant to the provisions of these Terms and Conditions, the instructions and notices in connection with the use of ‘Services,’ and the matters notified by the ‘Company.’ ‘Members’ must refrain from engaging in any actions that disrupt the operations of the ‘Company.’

② The 'Member' must carefully review the details and terms and conditions of the transaction for the paid service provided by the 'Company' or seller before making a purchase. The 'Member' is responsible for any loss or damage incurred by purchasing the paid service without checking the details and conditions of the paid service and individual product transactions within the paid service.

③ The 'Member' shall refrain from engaging in any sales activities such as sales, promotion, or marketing of products using the 'Service' without the prior consent of the 'Company'. The 'Company' shall not be liable for any sales activities that violate these Terms and Conditions, nor for the consequences of the 'Members’' actions. The 'Member' shall compensate the 'Company' for any losses incurred as a result of such sales activities.

④ The 'Member' shall not use the sound, video sources, databases, and any other content provided by the 'Company' as part of the 'Service' for any purpose other than their personal, non-commercial use. This includes making such content public or reusing it in a public place, business, or store for profit.

⑤ The 'Member' may not transfer, donate, or pledge the right to use the 'Service' or any other rights and obligations under the service usage rights or individual service usage contracts to third parties without explicit consent from the 'Company'.

⑥ The 'Member' must refrain from the following actions in relation to their use of the 'Service'.

Utilizing another individual's email or account information
Unauthorized alteration of information posted by the 'Company' or transmitting or posting information (such as computer programs) that is not authorized by the 'Company'
Acquiring or using goods or 'Content' through abnormal means not authorized by the 'Company'
Using the paid service or accessing the system through abnormal means not authorized by the 'Company'
Copying, disclosing, broadcasting, or providing to third parties any information (including databases) or content provided by the 'Company' for purposes other than the 'Members’’ personal, non-commercial use without prior consent from the 'Company'
Using the 'Service' for commercial purposes without prior consent from the 'Company'
Sending commercial information for profit purposes without prior consent from the 'Company'
Infringement of the copyrights of third parties, such as performers, artists, influencers, etc. of the 'Company’ and ‘Service’
Distributing information to third parties via email or other means that infringes any patent, trademark, copyright, trade secret, or other intellectual property right
Letting a third person to use their ID and passwords
Reproducing, disassembling, imitating, or otherwise modifying the 'Service' through reverse engineering, decompiling, disassembling, or any other form of processing
Using the 'Service' in a manner different from normal usage, such as using automated connection programs, to cause a load on the 'Company’'s servers and disrupt the company's normal service
Distributing obscene or vulgar messages, images, audio, information, or violent messages, images, audio, information, or any content that may impede the well-being, order of society, or customs via email or other means, or publicly disclosing or posting them on the 'Service', is prohibited
Damaging the reputation of the 'Company’ or other third parties, or interfering with its business
Distributing offensive or threatening content via email or any other means that may infringe upon the privacy of others
All acts that objectively appear to be associated with a crime
Collecting or storing personal information of other 'Members' or users without authorization from the 'Company'
Other illegal or unfair acts under related laws

Article 11 (Company’s Obligations)

① The 'Company’ faithfully complies with the exercise of related laws or good customs and other social norms, and does its best to provide consistent and stable ‘Service’ as defined in this agreement. However, the 'Company' reserves the right to suspend the provision of the 'Service' in cases of force majeure, emergencies, or other unavoidable circumstances.

② The 'Company' shall be prepared with a security system to protect personal information (including credit information) so that the ‘Members’ can use its ‘Services’ safely, and shall comply with its Privacy Policy.

③ If the 'Company' deems that an opinion or complaint raised by the ‘Members’ in connection with the use of the ‘Service’ is justifiable, it shall be addressed. The procedure and outcomes of the ‘Members’’ opinion or complaint will be communicated through the bulletin board or email.

④ The 'Company' shall be responsible for compensating the ‘Members’ for any damage caused by unfair labeling or advertising activities prescribed in Article 3 of the Fair Labeling and Advertising Act on Products or Services.

⑤ The 'Company’ should not send profit-making advertisements and emails to the ‘Members’ who have expressed their intention not to receive the information.

Article 12 (Provision of 'Service')

① The ‘Company’ provides the following ‘Services’ to its ‘Members’:

'Community' (official community service enabling artists to communicate with 'Members' through features like posting on the Mnet Plus webpage and app)
'Plus Chat Service' (paid service including artist online chat service, artist-related 'Content' or digital membership, artist merchandise sales service, etc.)
'On-site App' (news related to artist events, on-site guidance services)
All other services provided to the 'Members' by the 'Company' through additional development or partnership agreements with other companies, etc.

② The 'Company' may request procedures such as email authentication, membership registration, etc. to provide its ‘Services.’

③ The 'Company’ may segregate its ‘Service’ with different periods of availability. Such content will be announced in advance.

④ The ‘Company' may temporarily suspend the provision of ‘Services’ due to system maintenance, replacement, or breakdown of the information and communication equipment utilized for the ‘Service.’ In this case, the ‘Company’ shall notify the ‘Members’ as prescribed in Article 9 (Notification to Members). However, if the ‘Company’ is unable to provide prior notification for an unavoidable reason, the ‘Company’ may give subsequent notifications.

⑤ The 'Company' may conduct periodic inspections as necessary for the provision of ‘Services,’ and the periodic inspection hours will follow the notification displayed on the service provision screen.

Article 13 (Change of 'Service')

① The 'Company' may change or discontinue all or some of the 'Services' it provides based on operational or technical needs, such as difficulties in providing the 'Services' smoothly or profitability due to decreased usage, the need to transition to next-generation 'Services' due to technological advances, changes in Company policies related to the provision of the 'Services,' or other substantial reasons.

② The 'Company' may modify, discontinue, or change any or all of the 'Services' provided free of charge based on the needs of the Company's policies and operations. No separate compensation shall be paid to the 'Member' for this, unless otherwise provided for in relevant laws and regulations. The same applies to the 'Paid Services,' 'Contents,' etc., provided free of charge. 'MplePoints' are non-refundable in cash, except as specified in these Terms and Conditions or on the ‘MplePoint’ purchase page. (must be used within the period granted by the 'Company' in the event of membership withdrawal or termination of the use contract) The validity period, accumulation, and use of points shall be in accordance with the instructions on these Terms and Conditions or related pages.
③ If there are any changes to the content, method of use, or operating hours of the 'Service,' or if the 'Service' is suspended, the details regarding the affected 'Service,' including the content, reason, and effective date of the change or suspension, will be notified in advance for a certain period of time. This notification will be made in a manner that allows the 'Member' to fully recognize, such as through the 'Notice' screen within the 'Service,' official account messages, etc.

④ The 'Company' shall provide the paid service as it was before the change to the member who refuses to consent to the change of the paid service as described in the preceding paragraph. However, if it is not possible to provide such paid services, the provision of the paid services may be suspended or the contract may be terminated. In such cases, refunds, etc., shall be made in accordance with Article 19 (Effects of Membership Contract Cancellation or Termination) of these Terms and Conditions.

Article 14 (Provision of Information and Posting of Advertisements)

① The 'Company' may provide necessary information related to the operation of its ‘Service’ through notices on the ‘Service’ screen or website, or official announcements.

② The 'Company' may display advertisements of the ‘Company’ or any other third parties.

③ The 'Service' may include products or 'Content' provided by other operators affiliated with the ‘Company.’ The operator who provides such ‘Services’ is liable for them, and those products or ‘Content’ may be subject to the Terms and Conditions set by the operators themselves. The 'Company' manages to ensure that important transaction-related information is provided on pages selling individual products or 'Content'.

Article 15 (Payment Method)

① The 'Company' may provide the 'Member' with information regarding payment methods available for the paid services through separate terms and conditions or individual product pages.

② Payment for the use of the Paid Service may be made by any of the following methods. However, the 'Company' shall not impose any additional fees of any kind related to the payment method of the ‘Member’ in addition to the amount displayed at the time of purchase(except for refund fees under these Terms and Conditions).

Payment through means supported by open market operators
Payment using ‘MplePoints’ that have been accumulated or purchased within the ‘Service’
Payment by any other electronic payment method permitted by the Company

③ Depending on the policy of the 'Company' and the criteria of the payment provider in paragraph 2, the daily limit on the accumulation and purchase of ‘MplePoints,’ as well as the the monthly cumulative payment and charge limit of the 'Member', may be restricted. Exceeding these limits may result in the inability to use the Paid Services further.
④ The 'Member' shall not use payment methods of others without permission. The 'Member' shall be liable for any loss or damage incurred by the Company, the rightful owner of the payment method, or any other third party related to such payment, resulting from the arbitrary use of another person's payment method.

⑤ The 'Member' shall bear responsibility, as well as any resulting disadvantages, for any problems arising from the information entered by the 'Member' regarding payment for the use of the paid services.

⑥ The 'Member' shall use a legitimate and legally authorized payment method when paying for the Paid Service, and the 'Company' may verify this. Additionally, the 'Company' may suspend or cancel the transaction until the legitimacy of the payment method used by the 'Member' is confirmed.

⑦ ‘MplePoint’ are a means of payment for using ‘Contents’, events, and other features provided within the ‘Service’ (including, but not limited to, VOD, LIVE streaming, and voting functions). The ‘Company’ shall establish policies related to the accumulation and purchase of ‘MplePoints,’ including the sale price, sales unit, and applicable discounts, and may determine or modify the ‘Contents’, events, and other services that may be accessed through the use of ‘MplePoints.’ Detailed conditions for the accumulation and use of ‘MplePoints’ shall be provided on the individual ‘Paid Service’ pages where ‘MplePoints’ are applicable, as well as on the ‘MplePoint’ purchase page. Unless otherwise specified on the individual pages, the basic terms for the accumulation, purchase, and use of ‘MplePoints’ are as follows:

The sales units of ‘MplePoints’ shall be determined by the ‘Company,’ and the ‘Member’ shall review the payment amount (including VAT and applicable fees) for each sales unit on the ‘MplePoints’ purchase page prior to purchase.
The validity period of ‘MplePoints’ purchased for a fee shall be 5 years from the date of purchase. Details regarding the purchase and expiration of ‘MplePoints’ may be checked by the ‘Member’ on the ‘MplePoint History’ page (page name subject to change).
Bonus ‘MplePoints’ provided free of charge (regardless of naming, referring to ‘MplePoints’ granted through activity within the ‘Service’) shall expire in accordance with the validity period specified for each promotional event, and the quantity of bonus ‘MplePoints’ granted for the same activity may vary (as announced on the individual event page).
Bonus ‘MplePoints’ are non-refundable. ‘MplePoints’ purchased for a fee may be canceled within 7 days of payment if unused. However, for ‘In-App Purchases’ of ‘MplePoints,’ refund procedures may differ depending on the policies of Google Play or Apple App Store. (The ‘Member’ shall apply for a refund in accordance with the applicable app market’s policy, and if direct processing is not feasible, the refund shall be handled by the ‘Mnet Plus’ Help Center either directly or through the relevant app market.)
Upon withdrawal of membership from ‘Mnet Plus,’ the ‘Member’ shall no longer be able to use any remaining ‘MplePoints.’ As refunds or recovery of such points are not possible, the ‘Member’ must use all remaining ‘MplePoints’ or ‘Paid Services’ purchased with ‘MplePoints’ prior to withdrawal.

Article 16 (Provision of Paid Service)

① The 'Company' shall take the necessary measures to supply paid services within 7 business days from the date of establishment of the use contract pursuant to Article 6 of these Terms and Conditions with the 'Member,' unless there is a separate agreement with the 'Member' regarding the timing of the supply of paid services. At this time, the 'Company' shall take appropriate measures to allow the 'Member' to check the procedure and progress of the supply of the paid services.

② The 'Company' shall specify the means of delivery, the party responsible for the delivery costs per means, and the delivery period per means for the paid service purchased by the 'Member.' If the 'Company' exceeds the contracted delivery period, it shall compensate the 'Member' for any resulting damages. However, this shall not apply if the 'Company' proves the absence of intentional or negligent behavior.

③ If there is a separate agreement between the 'Company' and the 'Member' regarding the timing of products and services delivery, such agreement shall take precedence over these Terms and Conditions. As for 'Content', it is generally provided immediately upon the purchase of individual products. However, the timing of 'Content' delivery or product delivery may vary depending on the nature of individual products such as live streaming and customized fan kits, in which case advance notice will be provided on the individual product page.

④ The 'Company' shall not be liable for any damages resulting from the 'Member''s misstatement of the recipient's name, address, telephone number, email address (or cell phone number), etc., for the purchased products.

Article 17 (Ownership of ‘Service’ Rights)

① All trademarks, 'Service' marks, logos, and other intellectual property rights related to the 'Services' provided by the 'Company,' including the design of the 'Services', texts, scripts, graphics created by the 'Company', and transmission functions between 'Members', are owned by or licensed to the 'Company' under the laws of the Republic of Korea and other foreign countries. However, there may be exceptions for intellectual property rights including third party 'Contents' provided under the partnership agreement.

② Unless otherwise specified on the individual product page within the 'Service,' the 'Company' grants the 'Member' a non-transferable, non-exclusive right to use the 'Content' provided by the 'Company' for the sole purpose of using the 'Service.' The 'Member' shall be subject to such usage conditions when using the 'Content' for which the usage conditions, such as fees and period of use, are separately specified. Even if the words 'purchase', 'sale', etc. are displayed on the screen of the 'Service', the intellectual property rights and other rights related to the 'Contents' provided by the 'Company' to the 'Member' are not transferred to the 'Member', and the 'Member' is only granted the above-mentioned right of use.

③ The 'Member' may not reproduce, transmit, or distribute the text, scripts, or graphics created by the 'Company' to each other or to non-members in any way other than as permitted within the 'Service,' including using, reproducing, transmitting, or distributing the 'Member''s information obtained through the 'Service' for commercial purposes, except explicitly permitted on individual product pages.

Article 18 (Membership Contract Withdrawal, Cancellation, and Termination)

① 'Members' can terminate the use of the 'Service' by withdrawing from membership. 'Members' may terminate the 'Service' at any time through the settings screen within the 'Service', and a 'Member' who has terminated the 'Service' may rejoin as a 'Member' in accordance with the regulations set forth by the 'Company'.

② If the 'Service' agreement is terminated or canceled, the following information will be deleted unless there are special circumstances (however, it will be retained for the period required by relevant laws) and will not be restored upon rejoining.

My profile information: profile picture, name, message, etc.
Account: Mnet Plus Service account (email address)
Purchase details: Items/products purchased, etc.
Message: Conversation, etc.
Additional service-related content: Conversations provided through additional services, contents, etc.
All other information stored in the device by the member

③ 'Members' who have entered into a contract with the 'Company' for the use of paid services in accordance with these Terms and Conditions may withdraw their subscription within 7 days from the establishment of the subscription contract for individual products without any special reason and without incurring any additional fees. However, if any of the following items apply, the 'Member' shall not be able to cancel the subscription against the will of the 'Company'.

In cases where the value of goods or content purchased by the 'Member' has significantly diminished due to their use or partial consumption
In cases where products or content are lost or damaged for reasons in which the ‘Member’ is responsible
In cases where the provision of digital content, as defined in Article 2, Paragraph 5 of the Framework Act on the Promotion of Cultural Industry, included in the paid service. However, this does not apply to a portion of the content that has not yet been provided in the case of a usage contract consisting of providing divisible content.
In cases where products or content are received free of charge through events, promotions, rewards, etc., without payment for the paid service
In the event of a cancellation of ‘MplePoint’ purchase, such cancellation shall be governed by Article 15, Paragraph 7. If any ‘Contents’ or services have already been used after being purchased with ‘MplePoints,’ the right to withdraw from the purchase of those ‘MplePoints’ may be restricted(where partial refunds are available or refund fees apply, such conditions shall be disclosed in advance on the respective individual ‘Paid Service’ page.)

④ The 'Company' shall clearly inform the 'Member' of the reasons why withdrawal of subscription is not possible, as stipulated in the preceding paragraph, in an easily accessible location (such as the individual product page).

⑤ Notwithstanding the provisions of the preceding paragraph, if the content of the Paid Service differs from the content advertised or is not performed as specified in the contract, the 'Member' may withdraw the subscription within 3 months from the date the Paid Service became available, or within 30 days from the date they became aware of or could have become aware of the discrepancy.

⑥ The 'Member' may withdraw the subscription even after the period specified in Paragraph 2 has expired, under any of the following circumstances.

If the 'Company' is unable to remedy or rectify the defects of the Paid Service within one month from the date of delivery of the Paid Service
If a user of the paid service disagrees with the changes and chooses to withdraw from membership or terminate the paid service contract as per Article 19 (Effects of Membership Contract Cancellation or Termination) of these Terms and Conditions. However, the 'Company' may deduct all or part of the usage fee from the refund amount, considering the criteria outlined in Article 19 (Effects of Membership Contract Cancellation or Termination), based on the content and extent of the paid service provided to the 'Member' at the time of membership withdrawal or termination of the paid service contract.

⑦ The subscription withdrawal shall take effect when the 'Member' submits their intention in writing (including electronic documents) to the 'Company' via the settings screen within the 'Service' or through the Customer Center.

⑧ The 'Company' shall promptly respond to the 'Member' after receiving the subscription withdrawal intention indicated by the 'Member' in accordance with the preceding paragraph.

⑨ The 'Member' may set a reasonable period before expressing the intention to withdraw the subscription due to the reasons stated in Paragraph 4, in order to request the cure of the defect in the use of the paid service. However, if the 'Company' determines that curing the defect is impossible, it shall promptly notify the 'Member' of this fact and take necessary measures, such as guiding the 'Member' through the relevant procedures, to facilitate the withdrawal of the subscription.

Article 19 (Effects of Membership Contract Cancellation or Termination)

① When the service agreement between the 'Member' and the 'Company' is terminated, the 'Company' immediately destroys all information related to the 'Member,' except for the following reasons.

Where retention is required by relevant laws and regulations
When storing for an additional 30 days for the purpose of preventing further damages to the 'Member' or for consultation with the customer

② The 'Company' shall refund the 'Member' within 3 business days from the date of approval of the expression of intention to withdraw the subscription to the paid service. The refund shall be made in the same way as the payment. If the refund cannot be made in the same way, the 'Member' shall be notified in advance in an appropriate manner. However, in the case of payment methods that require confirmation of receipt (such as account refund), the 'Company' shall refund the payment within 3 business days from the date of receipt confirmation.

③ In the event that the use contract is terminated pursuant to the preceding paragraph and the ‘Company’ is obligated to issue a refund, a full refund of the payment amount shall be the general principle. However, in cases where partial refunds are permitted—such as when a portion of a package ‘Paid Service’ has been used, as disclosed in advance on the individual ‘Paid Service’ page—or where partial use of the purchased ‘Paid Service’ is confirmed and the ‘Company’ approves the refund, the ‘Company’ may deduct from the refund an amount equivalent to the value of the benefit obtained by the ‘Member’ from using the ‘Paid Service’(which, if not explicitly stated on the individual ‘Paid Service’ page, shall be calculated based on factors such as the unit price of the relevant ‘Content’) as a refund fee.

④ If necessary, depending on the payment method, the 'Company' may request the 'Member' to confirm additional facts related to the payment, such as the fact of deposit. The 'Company' may then refund the payment after deducting an amount corresponding to the refund fee, in accordance with the standards set forth on the individual ‘Paid Service’ page and as provided in the preceding paragraph.

⑤ When the 'Company' refunds the payment, the 'Company' shall request the business that provided the payment method to suspend or cancel the billing of the Paid Service without delay if the 'Member' paid for the Paid Service by a payment method such as credit card or electronic money. However, this may not be the case in the cases of Paragraph 2 and Paragraphs 3 and 4.

⑥ If the 'Company', the person who received the payment for the paid service, or the person who concluded the paid service use contract with the 'Member' are not the same person, each of them shall be jointly and severally liable for the fulfillment of the obligations related to the refund of the payment due to the withdrawal of the subscription or the cancellation or termination of the contract.

⑦ Paid services that the 'Member' received for free through events or promotions, without payment, are not eligible for a refund.

⑧ The 'Company' will enact appropriate measures as per the Act on Consumer Protection in Electronic Commerce, etc., regarding In-App Payments, including the suspension or cancellation of payments to the relevant open market operator. However, kindly refer to the policies of the open market operator regarding their response to the 'Company''s aforementioned request.

⑨ In the event of termination of the 'Member''s use contract as per this Article, if the 'Member' has any paid services in use resulting from payment, the 'Member' must either request a refund from the 'Company' (only if a refund is permitted pursuant to Article 18) or exhaust the amount before applying for membership withdrawal. If the 'Company' confirms its intention to refund the 'Member' upon the 'Member''s withdrawal, but the 'Member' voluntarily withdraws without requesting a refund, the 'Company' will delete the information regarding the 'Member''s paid services without a separate refund procedure. The 'Company' shall not be liable for any recovery of such deleted paid services.
⑩ If the contract is terminated because one party is at fault and this causes damages to the other party, the responsible party must compensate for the damages proven by the other party.

Article 20 (Cancellation, Termination, and Use Restriction by the Company)

① The 'Company' reserves the right to cancel or terminate the user agreement without prior notice to the 'Member,' or to restrict the use of paid services for a specified period, if the 'Member' engages in any of the actions specified in each of the following subparagraphs of Article 6, Paragraph 3 of these Terms and Conditions.

When a 'Member' intentionally interferes with the operation of the 'Service'
When a 'Member' transmits a large amount of information or promotional material with the intent to disrupt the stable operation of the 'Service'
When a 'Member' propagates or disseminates computer virus programs that can cause malfunctions in information and communication equipment or loss of information
When a 'Member' has received administrative penalties such as corrective orders from the Personal Information Protection Commission, Korea Communications Commission, or other regulatory agencies, or administrative penalties such as voter interpretation by the Election Commission in connection with illegal election campaigns
When a 'Member' copies or distributes information (including databases) obtained through the 'Company'’s 'Service' without the prior approval of the 'Company', or uses such information for commercial purposes
When a 'Member' repeatedly and indiscriminately purchases and requests refunds for paid services
When a 'Member' violates the terms set by the 'Company,' including policies regarding works, postings, etc.

② The cancellation or termination mentioned in the preceding paragraph shall take effect when the 'Company' notifies the 'Member' of its intention in accordance with the notification method prescribed by the 'Company'.

③ The 'Company' may restrict the use of the 'Service' in accordance with relevant laws to protect children from media products and other content that are harmful to them. In this regard, please refer to the 'Company''s Juvenile Protection Policy posted separately on 'Mnet Plus'.
④ The 'Member' may submit an objection against the 'Company'’s cancellation, termination, and restriction of the use of the Paid Service in accordance with the procedures established by the 'Company'. If the objection is deemed justified by the 'Company', it shall immediately resume the provision of the paid service.

⑤ The effect of cancellation or termination of the Paid Service Use Agreement due to the fault of the 'Member' shall be governed by the provisions outlined in Articles 18 and 19 of these Terms and Conditions.

Article 21 (Overpayment)

① The 'Company' shall refund the entire amount of the error to the 'Member' in the same way as the payment of the usage fee if an error occurs when the 'Member' pays for the paid service. However, if a refund cannot be made in the same way, the ‘Company’ shall notify the ‘Member’ in advance.

② If an error occurs due to a reason for which the ‘Company’ is responsible, the ‘Company’ shall refund the full amount of the error regardless of contract costs, fees, etc. However, if an error occurs due to the responsible reason of the 'Member', the 'Member' shall bear the reasonable costs incurred by the ‘Company’ in refunding the error.

③ If the 'Company' refuses to refund a 'Member''s claimed overpayment, the 'Company' bears the burden of proving that the amount is not an overpayment.

④ The ‘Company’ handles the refund process for overpayments in accordance with relevant laws and regulations.

Article 22 (Limitation of Liability)

① The 'Company' shall not be held liable in cases where the 'Service' cannot be provided due to events such as war, civil unrest, natural disasters, emergencies, technological deficiencies beyond current capabilities, or other force majeure circumstances.

② The 'Company' is not responsible for technical issues or disruptions in using paid services caused by the 'Member' (including, but not limited to, violations of individual service policies of 'Mnet Plus').

③ The 'Company' shall not be liable for any damages suffered by the 'Member' in connection with the use of the 'Service' if such damages are caused by intentional misconduct or negligence on the part of the 'Member'.

④ The 'Company' shall not be liable for any civil, criminal, or administrative matters arising from the 'Member'’s infringement of intellectual property rights, including patents, trademarks, copyrights, and trade secrets of the 'Company' or third parties, in the course of using the 'Service'.

⑤ The 'Company' is not responsible for the reliability, accuracy, and so forth of the information, materials, facts, and so forth posted by 'Members' in connection with the 'Service.'

⑥ The 'Company' is exempt from liability for transactions between 'Members' or between 'Members' and third parties through the 'Service'.

⑦ The 'Company' shall not be liable for the use of the 'Service' provided free of charge unless otherwise stipulated by applicable laws.

⑧ The ‘Company’ shall not be obligated to monitor or assume any responsibility for the content or quality of products or goods advertised by third parties through the ‘Service’ or linked websites.

⑨ The ‘Company’ and its employees and agents shall not be liable for any damages caused by the following.

Damages attributable to false or inaccurate status information of a ‘Member’
Personal damages arising from access to and use of the ‘Service,’ regardless of their nature and circumstances
Damages arising from any third party's unlawful access to or unlawful use of the server
Damages from a third party's illegal disruption of transmissions to or from the server
Damages caused by any viruses, spyware, or other malicious programs unlawfully transmitted, disseminated, or caused to be transmitted or disseminated by third parties using the 'Service'
Damages arising from errors, omissions, or destruction of transmitted data
Various civil and criminal liabilities arising from defamation and other illegal acts during the registration of membership status information between 'Members' and the utilization of 'Services'

Article 23 (Protection of Personal Information)

① The Company endeavors to protect the personal information of its 'Members' in accordance with relevant laws and regulations. The protection and use of personal information is governed by the relevant laws and regulations and the 'Company''s Privacy Policy. The 'Company' shall post the Privacy Policy on the Mnet Plus website or mobile app screen.

② If a 'Member' has not accessed 'Mnet Plus' or used the 'Service' for more than two years, the 'Company' may send a notice to the 'Member' asking for their intention to continue using the 'Service.' If there is no response within the deadline set by the 'Company,' the 'Service' contract may be terminated. In this case, the 'Company' shall destroy or separate personal information after prior notice to the email address registered by the 'Member'.

③ The 'Company' may restrict the use of the 'Account' if there is a concern or evidence of personal information leakage for the 'Members’' 'Mnet Plus Service Account'.

④ Due to the possibility of others collecting and using personal information online, such as on service-related bulletin boards or chat rooms, 'Members' are advised not to voluntarily disclose personal information within the service. The 'Company' bears no responsibility for such risks.

Article 24 (Consent to Use of Personal Information)

① When collecting personal information of 'Members', 'Company' collects the minimum amount of personal information to the extent necessary to provide 'Services', and if it is necessary to fulfill obligations under relevant laws and regulations, 'Company' may request more detailed information.

② Matters related to the collection, use, processing, storage, and deletion of personal information can be found in the ‘Company'’s separately prepared privacy policy.

③ 'Members' who have consented to the 'Company''s collection and use of personal information for using the 'Service' may withdraw such consent at any time following the 'Company''s Privacy Policy. However, this action may result in restrictions on 'Service' usage.

Article 25 (Governing Law and Jurisdiction)

① The laws of the Republic of Korea shall govern matters relating to these Terms.

② Lawsuits regarding disputes between 'Company' and 'Member' shall be submitted to a court of competent jurisdiction under the Civil Procedure Act.

Article 26 (Special Provisions for International Members)

The 'Company’ strives to comply with the laws and requirements of each international ‘Member’ in its home country, along with providing basic ‘Services’ that apply to all. The provisions outlined in this article apply to the ‘Members’ who use the ‘Service’ in countries other than the Republic of Korea. Foreign 'Members' who wish to use the 'Service' must comply with the following:

‘Members’ must agree that data including their personal information is collected by the 'Company' and collected and stored in the Republic of Korea. (However, if otherwise provided in the Privacy Policy, the handling shall follow the method specified in the Privacy Policy to which the 'Member' has consented.)
‘Members’ who live in countries designated by the government of the Republic of Korea as prohibited from importing or exporting or recognized as a country with special economic sanctions shall not participate in or use commercial ‘Services’ (e.g. advertising, payment, etc.).

· Announcement Date: April 10, 2025

· Effective Date: April 16, 2025

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