Dear Mnet Plus members,
Thank you for using Mnet Plus service.
STAYGE Labs, Inc. (‘the Company’) collects, uses, and provides the User’s personal information based on the User’s consent, and actively protects the User’s rights (to self-determination concerning their personal information).
The Company, as an information and communications service provider, is subject to and complies with the applicable laws, personal information protection provisions, and guidelines of the Republic of Korea.
2. Collection of Personal Information
The Company collects personal information to the minimum extent necessary for service provision.
The Company collects minimum personal information necessary to provide the User with the Services when the User signs up or uses the Services on the website, applications, or programs as follows:
[Basic information collected]
For some Services, the Company may collect additional personal information, upon obtaining the User’s consent, to provide specialized services.
How personal information is collected:
The Company provides the User with prior notice of its collection of personal information. The Company collects personal information when:
The Company collects personal information as follows when the User uses the Services:
Information that may be automatically created and collected when the User uses the PC web, mobile web/app includes device information (OS, screen size, device ID, mobile phone type, model of the device), IP address (to confirm the User’s country of access), cookies, date and time of visit, records of fraudulent use, records of service use.
The Company may obtain personal information from third parties for affiliated or connected services.
3. Use of personal information
The Company uses personal information for the purposes of member administration, service provision, and improvement, new service development, etc. The Company collects the minimum personal information necessary to provide the User with Services as follows when the User signs up or uses the Services on the website, applications, or programs:
4. Provision and consignment
STAYGE Labs does NOT provide the User’s personal information to a third party unless consented to by the User or required by the laws.
The Company provides personal information to connect to the third party services as follows: The Company does NOT provide the User’s personal information to a third party without the User’s prior consent. However, the Company may request the User’s consent and provide personal information to a third party to the extent necessary for the User to use the services of the external affiliates.
[Personal information shared with the third party]
[The Company consigns the following task to a third party]
The Company consigns personal information to a third party to perform tasks needed to provide the Services. The Company manages and supervises the consignee to comply with the applicable laws.
5. Retention and disposal
The Company retains personal information until the purposes of the personal information use are fulfilled or the User deletes their account, with some exceptions applied.
The Company destroys personal information without delay once the purposes of collection and use are fulfilled. The Company will employ the disposal methods and procedures as follows: The Company destroys personal information in the form of electronic files securely to make the data unrecoverable and unrevivable. For other forms of personal information such as records, printouts, written forms, etc., the Company disposes of them by shredding or burning.
To comply with the internal policy, however, the Company keeps some types of personal information for certain periods before destroying them.
[Records regarding contract or withdrawal of subscription or records regarding payment and supply of goods]
[Records regarding consumer complaint or dispute handling]
[Records regarding marks and advertisements]
[Records regarding books and supporting documentation related to transactions as required by the tax laws]
[Records regarding electronic financial transactions]
[Records regarding website visits]
The Company stores separately or deletes personal information of a User who has not used the Services for 1 year or a period set by the User under the “Personal Information Expiration Date” scheme. Once personal information reaches its expiration date, the Company destroys the information immediately in an unrecoverable manner, even if the information is obligated to be retained by the laws.
STAYGE Labs is committed to protecting the User’s rights.
The User can request to view, modify, delete, or suspend the processing of their personal information at any time.
More specifically, the User can adjust settings or delete the account in the Services. The User can also contact the Customer Center and submit a request in writing or via email. The Company will take immediate actions upon receiving such a request.
If the User requests to correct errors in personal information, the Company will not use or provide such personal information to third parties until the requested correction is made.
The User can exercise their rights through their legal representative or designated person by submitting a power of attorney to verify such representation or designation.
Cookies are used to assist the User with faster and more convenient navigation of the website and offer customized services.
[What is a cookie?]
A cookie is a small piece of data (text file) that the server sends to the User’s browser to operate a website. A cookie is stored on the User’s personal computer.
[Purpose of cookies]
Cookies are used to provide personalized and customized services to the User by storing and recalling the User's information. When the User visits a website, the website server reads the cookies saved in the User’s device to maintain the User’s settings and provide customized services. Cookies help the User access the website conveniently by using existing settings. Cookies are also used to provide the User with customized information such as optimized advertisement based on the User’s website visit history and use patterns.
[Detailed cookie list]
This Notice of Cookie is valid only on https://mnetplus.world. However, the Company will NOT provide its collected cookies to third parties. The Company’s service provider (Google Analytics) may send cookies to the User in order to track the User’s browser on other websites and build the User’s web surfing profile.
[Rejection of cookies]
Cookies do not store identification information such as names and phone numbers. and the User reserves the right to choose to install cookies. The User can thus adjust web browser settings to accept all cookies, be asked about cookies every time they are saved or refuse all cookies. Provided that, if the User refuses the installation of cookies, the User may find it harder to navigate the web or use services that require login.
STAYGE Labs is making efforts as follows to safeguard the User’s personal information.
The Company regards the protection of the User’s personal information as the highest priority and is making efforts as follows when handling personal information:
STAYGE Labs complies with the European Union’s General Data Protection Regulation (GDPR).
The Company complies with the GDPR and other data protection laws. The Company uses the User’s personal information for purposes as follows:
Under the GDPR and other relevant laws and regulations, the User can request to transfer their personal information to another controller or to suspend the processing of the personal information. The User also reserves the right to bring complaints to the information protection authorities. The User can make inquiries about data protection to the Customer Center. The Company processes such inquiries lawfully and quickly.
The Company’s Services are NOT intended for children. The Company collects personal information of children under the age of 16 who reside in the European Economic Area (EEA). In case the personal information of a child under the age of 16 living in the EEA is collected unintentionally in connection with the provision of the Services, the Company removes the information immediately. For inquiries about the personal information of children under the age of 16, please contact the Customer Center via phone or email.
To provide Services to the User, the Company may transfer, retain, and process personal information outside the EEA including the Republic of Korea. The User’s personal information may also be saved within the EEA when the information is stored in the device that the User uses to access the Services. When the Company transfers the User’s personal information outside the EEA, the Company guarantees a similar level of data protection as within the EEA by ensuring to take any one of the following measures:
For further inquiries about the measures to be taken by the Company when transferring personal information outside the EEA, please contact the Company.
STAYGE Labs complies with the California Consumer Privacy Act (CCPA).
The following notice applies only to California residents. Under the CCPA, consumers who reside in California can request to view, delete, or suspend the sale of personal information collected by the Company and NOT to be discriminated against for exercising the aforementioned rights. If the User exercises the right to opt-out-of-sale, the Company will not sell the User’s personal information and the Company will not discriminate against the User for exercising their rights related to personal information.
Questions about personal information protection?
If you have any questions, complaints, suggestions, and other matters related to personal information protection while using the Services , please contact the Company’s Data Protection Offer (DPO) or Data Protection Department. STAYGE Labs is committed to listening and responding to our Users quickly and sincerely.
[Data Protection Officer & Data Protection Department]
If the User wishes to make a report or to consult about a potential infringement of personal information protection, please contact the following organizations:
[Personal Information Infringement Report Center]
[Supreme Prosecutor’s Office, Cybercrime Investigation Division]
[National Police Agency, Cyber Terror Response Center]
The Company collects and uses the user’s personal information only to the extent necessary to provide the Service. However, upon the user’s consent, the Company may collect and use the following “optional information.”
1)Method of Collection
2)Purpose and Items of Information Collected, and Retention Period
The following information may be generated and collected to provide customized services during the use of the Service or processing of the business operations:
The following information may be generated and collected by automatic collection devices during the use of the mobile services
1)Period of retention and use
The Company retains and uses the user’s personal information during the time it provides the Service to the user (the “Use Period”) or during the period of dispute resolution (the “Retention Period”).
2)Period of retention and preservation of personal information
If it is necessary to preserve any personal information after the period for which the user has given their consent, in accordance with relevant laws, such as the Act on the Consumer Protection in Electronic Commerce, etc., the Company may retain such personal information for a period of time stipulated in the relevant laws and regulations. In such case, the Company shall use the retained information only for the purpose of such retention, with the period of preservation as follows:
- Where transaction records are required to be retained under the Framework Act on National Taxes, etc.
- Where the data subject’s consent has been obtained
3)Process and method of destruction of personal information
l Personal information written or printed: Shredded or incinerated
l Personal information stored in the form of an electronic file, such as DB, etc.: Deleted using a technical method that makes it impossible to reproduce the record.
This cookie notice provides a description of cookies, the content and methods of collection, reasons for using them, and the right of data subjects to refuse the installation of cookies when visiting a website. The Service may change its cookie notice at any time. Changes will take effect when the amended cookie notice is posted on the Service’s webpage or on the Company’s website.
- What are cookies?
Cookies are data files sent to the user’s web browser (Internet Explorer, Chrome, Firefox, etc.).
- What do cookies do?
When a user visits the Service, the Company reads the content of the cookies stored in the user’s PC/mobile device and uses it to authenticate the user while the customer is logged on. In addition, cookies allow the Company to customize its services and advertising to each user by analyzing the information of the Service visited, access time and frequency, as well as other information generated or provided (entered) in the course of using the Service.
※ Essential cookies are necessary for the website to operate and cannot be turned off by the Company’s system. They are usually set only in response to the users actions that consists of service requests such as privacy default settings, logging in, or filling out forms. Users can set their browser to block or warn them about these cookies, but if these cookies are not accepted, some parts of the website may not work. These cookies do not store personally identifiable information.
This cookie notice applies to “https://MNETPLUS.WORLD” only. Data subjects may receive third-party cookies from Company’s service providers when using the website. However, the Company shall not provide the cookies it collects to third parties. The Company’s service providers may send cookies to the user to track the user’s browser on various websites and to build a web surfing profile on the user.
- How to reject cookies
Settings menu on the right side of the web browser > Privacy and Security > Cookies and other site data
Tools menu at the top of the web browser > Internet Options > Privacy > Settings > Advanced
Settings menu at the right side of the web browser > Settings > Cookies and Site Permissions > Manage and delete cookies and site data
- Contact information for cookie related inquiries
The Company requires outsourced processors to take all mandatory or necessary measures to protect the personal information transferred to them and remains liable for any damage users may suffer attributable to the willful misconduct or negligence of the outsourced processor(s).
Service users may visit the MNETPLUS Service to access or modify their personal information at any time. Moreover, they may request the withdrawal of their consent to the use, collection, outsourcing, and provision of their personal information and request the termination of their subscription.
1) Users may withdraw their consent to the collection, use, or provision of their personal information. To withdraw consent and subscription, please proceed with the identification procedures at the “My Page_Membership Withdrawal” page in the MNETPLUS Service.
2) Users may request access to and proof of personal information through the customer.
3) The Company verifies the identity of the user requesting access to or confirmation of his/her personal information.
4) If the user’s representative requests access to or proof of the user’s personal information, the Company shall verify the validity of the representative authority by requiring a certificate of delegation of the user that shows the representative’s relationship with the user, a certificate of seal impression of the user, and identification of the representative.
5) If the user requests a correction of their personal information, the Company shall cease using or providing the respective personal information until it is corrected completely. Moreover, in the event the Company has provided incorrect information to a third party, the Company shall notify the third party of any correctional measures taken without delay to allow any corrections that must be made.
6) However, the Company may restrict the access to and correction of personal information in the following exceptional cases:
The Service does not accept any membership subscription of children under the age of 14 (in Korea) / 16 (outside of Korea) who require their legal representative to consent to the collection and use of their personal information. Entering false birth dates to subscribe to the Service constitutes a violation of the Company’s Terms of Service for which the Company shall not be liable under any circumstances. Moreover, if a child under the aforementioned age has created an account, the Company requests that the child’s legal representative contact the Company’s customer service and request the deletion or temporary suspension of the account. Users may cancel any account deletion requests within 30 days by contacting customer service.
The Company values your opinion very much. Accordingly, please contact MNETPLUS’ Service Manager under the contact information set forth below if you have any questions, and we will respond as soon as possible with an accurate answer.
Data Protection Officer
The Company has implemented the following technical and managerial measures to protect users’ personal information from loss, theft, disclosure, modification, or damage.
l Persons who deal directly or indirectly with users as they handle business
l The Data Protection Officer, Data Protection Personnel, and others persons engaged in personal information management and protection duties
l Others whose access to user’s personal information is necessary for their work duties
If you need to consult or report infringement of your personal information, please contact the Data Protection Personnel by phone or e-mail, or contact the following institutions:
☎ Korea Internet & Security Agency
Tel: (without country code) 118 / Homepage:https://privacy.kisa.or.kr
☎ Cyber Bureau of the Prosecution Service
Tel: (without country code) 1301 / Homepage:http://www.spo.go.kr
☎ Electronic Cybercrime Report & Management System (ECRM)
Tel: (without country code) 182 / Homepage:https://ecrm.police.go.kr/minwon/main
☎ Personal Information Dispute Mediation Committee
Tel: (without country code) 1833-6972 / Homepage:https://www.kopico.go.kr/
Users may report any complaints regarding the protection of their personal information that arises from the use of the Company’s services to MNETPLUS’ customer service or the System/Privacy Manager. The Company shall respond to our inquires quickly and efficiently.
※ Additional Notice for California Consumers
Information provided by the user directly
Information the Company Collects Automatically
2) The purpose of the collection of the above personal information is as follows:
- Consignees that provide services on our behalf (e.g. shipping company, payment company)
- Business partners
- Data analytics service providers
- Professional services providers
- Social networks
The categories of personal information disclosed are identical to the scope listed in 1.1) above.
- The Company does not sell the personal information of users residing in California that was collected through the Mnet Plus Website.
Pursuant to the CCPA, users who are California residents may exercise various rights related to their personal information that has been collected by the Company (Mnet Plus). Users will not be discriminated for exercising such rights when using the Site.
1)Right to Access
Users who are California residents may request access to their personal information collected via Mnet Plus Website related to the matters described below. However, the Company may deny such request if permitted under the CCPA.
(1) Categories of personal information the Company has collected about the user over the past 12 months and categories of sources from which the personal information was collected
(2) Business or commercial purpose(s) for which the Company collected the user’s personal information
(3) Categories of personal information that the Company disclosed for business purposes, and categories of the third parties with whom the Company has shared the user’s personal information
(4) Specific personal information collected by the Company
If a user wishes to exercise their rights to access, the user may request such access [here]. The Company will need to verify the user’s identity in order to fulfill such request. The Company will verify the user in accordance with applicable law.
2)Right to Delete
Users who are California residents may request deletion of their personal information. However, the Company may deny such deletion request if permitted under the CCPA. Upon the user’s request for deletion, the Company shall permanently delete all personal information of the users by withdrawing the user’s membership from the Service. Therefore, in order to reuse the ________ Website after deletion of personal information, the user must resubscribe to the Website. Please note that users will be prohibited from subscription for a period of 7days after withdrawal in order to prevent the improper use of the Company’s services.
If a user wishes to exercise their right to delete their personal information, the user may request such deletion [here]. The Company will need to verify the user’s identity in order to fulfill such request. The Company will verify the user in accordance with applicable law.
3)Opt-Out of Sale
The Company does not sell personal information of any users residing in California that was collected through the Mnet Plus Website. If the Company sells personal information in the future, the users will be notified in advance, and if the user resides in California, the user shall have the right to opt-out of (suspend) the sale of their personal information.
4)Shine the Light Request
The Company does not share personal information with third parties for the third party’s direct marketing purposes.
5)Eraser Law Request
If the user is a California resident under the age of 18 and are a registered user of the Website, then the user may request that the Company removes any submission the user publicly posted on or in the Website. To request removal of a submission, please email a detailed description of the submission to the [customer center]. The user may also be able to log into their account and delete their own submission. The Company reserves the right to ask the user to provide information that would enables the Company to confirm that the submission in question was created and posted by the specific user.
※ The user may appoint an authorized agent to exercise the user’s rights on their behalf. If a user wishes to exercise such rights through an agent, the user must submit proof that the user granted such authority to the agent in writing. The Company may also require the user to verify their identity in consistent with the verification procedures described above.
※ Additional Notice for European Consumers
The Company processes the user’s personal information in compliance with the European Union’s General Data Protection Regulation (GDPR) and applicable laws. The Company uses the user’s personal information for the following purposes:
l For user subscription and provision of the Service: The Company may use the user’s personal information in order to execute an agreement with the user and to fulfill its obligations under such agreement. The Company may also use the user’s identity, contact information, financial information, transactional information, marketing information, and communication data, etc. in the process of providing the Company’s Service to the user and for the operation of the Service, such as notifying users of the amendment to the Company’s Service and processing user’s requests, etc.
l To improve the Service: The Company may analyze data, such as the user’s use records, in order to develop new businesses and use highly relevant contents and user experiences to improve the Service.
Pursuant to the GDPR and other applicable law, the user may request the transfer of their personal information to a different manager or request the Company to cease processing of their personal information. Moreover, the user reserves the right to file complaints with the competent data protection authority. The user may contact customer service for any inquiries regarding the foregoing, and the Company shall process such inquiries quickly in a lawful manner.
The Company’s Service is not for children. The Company does not collect the personal information of any children below the age of 16 that resides in the European Economic Area (EEA). If the personal information of children is collected unintentionally in relation to the provision of the Service, the Company shall immediately delete such information. Please contact customer service for any questions regarding the personal information of children below the age of 16.
In order to provide the Service to the users, the Company may transfer, store, and process personal information outside of the EEA, including in Korea. Moreover, personal information may be stored in the EEA area by being stored in the device that the user used to access the Service. If the Company transfers the user’s personal information outside of the EEA, the Company shall ensure that at least one of the safety measures listed below will be applied to ensure a similar level of protection as is ensured within the EEA.
l Ensure that the transfer of the personal information only takes place in countries that the European Commission (EC) has deemed to provide an appropriate level of protection.
l If the Company uses a particular service provider, execute an EC approved contract that ensures the same level of protection for personal information as is used in the EEA.
Please contact the Company for further information regarding the measures it takes to transfer personal information outside of the EEA.