I failed to register my KCON ticket.

After logging in to Mnet Plus, if you attempted to register your ticket via MY > MY KCON > “Register My Ticket” using the correct reservation number,
but the registration keeps failing,

please contact our customer center with the following information so we can verify the issue and assist you accurately:

• KCON ticket reservation number: You can find this via the ticketing site. If possible, please attach a screenshot for more accurate support.

• Mnet Plus account information: Please provide the information shown under MY > Account Info. Including a screenshot will help us provide more precise assistance.

Please note that we can only investigate and resolve issues for inquiries received during the KCON JAPAN 2025 period (2025-05-09 00:00 to 2025-05-11 23:59, JST).
We kindly ask that you submit your inquiry as soon as possible, keeping the time frame in mind.