1. Check your device’s minimum OS version. (iOS 15.1 or higher / Android 10 or higher)
2. Prepare a stable network environment.
1) Keep your internet speed at 20Mbps or higher.
2) Even at high speed, using public Wi-Fi or shared networks may impact streaming quality.
3) If your internet speed is below 20Mbps or you’re using a public network, set the video quality to Auto or Low for smoother viewing.
3. Update to the latest version of the app for optimal viewing.
4. Video or audio transmission may be interrupted by cross-border data traffic or other external factors.
5. Streaming on 3G/LTE/5G may increase data consumption. We recommend using Wi-Fi for a stable connection.
6. [iOS] On iOS devices, video quality is selected automatically based on your network environment and cannot be changed manually.
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