Article 1 (Purpose)
① The purpose of this agreement is to prescribe the rights, obligations, and responsibilities of "company" and "members" in relation to the use of paid services (referring to "service" designated by "company" that is not provided free of charge) within Plus Chat Service (hereinafter referred to as "service").
② These terms and conditions apply to members who wish to use paid content and paid services within the service.
③ These terms and conditions are incidental to the 'Mnet Plus Service Terms and Conditions (hereinafter referred to as the "Terms and Conditions")', and any part not defined in these terms and conditions shall be governed by the Terms and Conditions.
Article 2 (Application of Terms and Conditions)
These terms and conditions apply if the "member" intends to use the paid service, and if the "member" agrees to use the paid service through a separate consent process within the paid service.
Article 3 (Definitions)
① The terms defined in the Terms and Conditions shall have the same meaning in these Terms and Conditions.
② In addition to the Terms and Conditions, the terms further defined in these Terms and Conditions are as follows.
- 'Point' refers to a virtual payment method used to purchase various products (items, etc.) provided by 'Company'.
- The term "subscription right" refers to a product that can be used by "members" to use the chat service provided by "company". The "subscription right" can be purchased through a payment method set by the "company," and the type, usage method, etc. will be guided to the "member" on the screen when purchasing the "subscription right."
③ Terms used in these Terms and Conditions and terms not otherwise defined in these Terms and Conditions shall be governed by the relevant laws and general business practices.
Article 4 (Posting details of paid services, etc.)
① "Company" displays the following matters on the initial use screen or separate connection screen in these terms and conditions so that "members" can accurately understand the terms of the transaction of the paid service before the contract for the use of the paid service.
- Specific details such as the name, type and price of the paid service, method of use, timing of use, conditions of use, etc.
- Seller's trade name, representative's name and corporate name, address, phone number, etc.
- Matters concerning the deadline for withdrawal of subscription and cancellation of contract, method and effect of exercise, refund, etc.
- Matters concerning compensation for damage to consumers, handling complaints, and handling disputes;
② The minimum technical specifications required for the availability and use of the 'Company's' paid service are in accordance with the recommended specifications.
Article 5 (Establishment of a contract for use, etc.)
The 'use of paid services' is established by 'members' agreeing to these terms and conditions and purchasing (payment) paid services through payment methods and payment methods determined by 'company'.
Article 6 (Refusal and reservation of a contract for use)
①The "company" may refuse to accept or withhold consent if the application for the use of paid services by "members" falls under any of the following:
- If the name of another person is used or is not real name,
- Where false information is entered or essential information required by the 'company' is not entered.
- When a minor applies for a paid service that is prohibited from using under the Youth Protection Act.
- If the payment or supplementary service supply has not actually been made or is highly likely not to be made.
- Where it is deemed to be a theft, technical error, or purchase to interfere with the service of the 'company' such as continuous payment from the same IP or similar account;
- In the case of a "member" who violates or has violated the terms and conditions of use and various regulations, such as infringing the copyright of another person in the "service".
- Where an unexpected damage is expected to the 'company' if the company provides the service as it is by providing a price or service that is clearly not reasonable.
- If there is no room for service-related facilities, or if there is a technical or business problem,
- In the case of a "member" who violates Article 14 of the Terms of Use (the obligation of the "member") or is restricted from use pursuant to Article 25 (Termination and Restriction of the Use of the "Service" in accordance with Paragraph 2).
- Where approval is deemed impossible due to other reasons attributable to the 'member'.
② In order for "members" to use the paid service, they must agree to these terms and conditions and pay the usage fee according to the terms and conditions set by the "company".
Article 7 (Payment Method)
① Payment methods for the use of paid services may be made by any of the following methods: However, the "Company" does not collect any nominal fee (except for the refund fee under Article 13 (2) of this Agreement) for the payment method of the "Member".
- Payment through means supported by open market operators
- Payment by electronic payment method permitted by other 'company', etc.
② The monthly cumulative payment amount and charging limit of "members" may be limited depending on the company's policy and the payment company's criteria in paragraph 1. If the standard is exceeded, additional use of paid services may not be possible.
Article 8 (Provision and Interruption of Paid Services)
① The "company" may temporarily suspend the provision of paid services if there are considerable reasons for maintenance inspection, replacement, and failure of information and communication facilities such as computers, communication interruption, or operation. In this case, the "Company" notifies the member by the method prescribed in Article 12 of the "Terms of Use" (Notification of "Member"). However, if there is an unavoidable reason that the "company" cannot notify in advance, it may be notified afterwards.
② The "company" may conduct regular inspections if necessary for the provision of paid services, and the regular inspection time shall follow the notice on the paid service provision screen.
③ In the event of a failure to provide paid services due to the conversion of business items, abandonment of business, or integration between companies, "company" shall notify "members" in the manner prescribed in Article 12 (Notification to "members") of the Terms of Use, and "company" shall compensate "members" under reasonable conditions.
Article 9 (Change of Paid Service)
① The 'Company' may, for good reason, change all or part of the paid services it provides for operational and technical needs. However, if the change is significant or unfavorable to the member, the company notifies the member who receives the paid service by the method specified in Article 12 (Notification to the Member) of the Terms of Use.
② The "Company" provides paid services before the change to members who refuse to consent to the change of paid services under the preceding paragraph. However, if it is impossible to provide such a paid service, the provision of the paid service may be stopped or the contract may be terminated. In this case, refunds, etc. will be made in accordance with Article 13 of these terms and conditions (the effect of cancellation and termination of the member's contract).
Article 10 (Obligation of the Company)
① The "Company" shall not do anything prohibited or contrary to the customs and customs of the relevant laws and regulations, and shall do its best to provide paid services continuously and stably as prescribed by these terms and conditions.
② The "Company" has a security system to protect personal information (including credit information) so that "members" can safely use paid services, and announces and complies with the personal information processing policy.
③ The "company" shall handle opinions or complaints raised by the "members" in relation to the use of paid services if deemed justified. For opinions or complaints raised by the "member", the process and results of handling them are delivered to the "member".
Article 11 (Obligation of Members)
① Before using the paid service, "members" must accurately check the details of the paid service provided by the "company" or the seller and the conditions of the transaction before purchasing the paid service. The 'member' is responsible for the loss and damage caused by purchasing without checking the contents and conditions of the transaction.
② The "member" shall comply with these terms and conditions and the contents notified by the "company" in relation to the paid service, and shall be responsible for any loss or damage caused by violating or failing to implement these terms and conditions.
③ "Member" must use paid services according to the method determined and recognized by the "company."
④ A "member" shall not engage in any of the following acts when using paid services:
- Using paid services or accessing the system in an abnormal way, regardless of the method of using paid services provided by the 'company'.
- Using paid services provided by the 'company' by stealing other people's names, card information, account information, etc.
- Acquiring or using goods or contents in an abnormal manner not determined by the 'company'
- Unauthorized change of information posted by the "company" or transmission or posting of information (computer programs, etc.) not approved by the "company"
- Infringement of intellectual property rights such as copyrights of 'company' and other third parties
- Dealing with the reputation of the 'company' and other third parties or interfering with their work;
- Disclosure or posting obscene or violent messages, images, voices, or other information contrary to public morals on paid services.
- Repeated purchase without intention to purchase
- Other illegal or unjust acts
Article 12 (Members' withdrawal of subscription, cancellation of contract, termination)
① Under these terms and conditions, "members" who have signed a contract with "company" on the use of paid services can withdraw their subscription without any special reason within seven days from the time the contract is established.
② In any of the following cases, a "member" shall not withdraw his/her subscription under paragraph (1) against the will of the "company".
- Where the value of goods or contents, etc. is significantly reduced due to the use or partial consumption of goods or contents purchased by 'members'.
- Where goods or contents, etc. are lost or damaged due to the reason that the 'member' is responsible.
- Where the provision of digital content under Article 2 Subparagraph 5 of the Framework Act on the Promotion of the Cultural Industry or services among the details included in the paid service is initiated. However, this is not the case for parts where the provision of some contents has not been initiated in the case of a use contract consisting of providing partial contents.
- In the case of goods or contents provided free of charge without payment of paid services such as events, promotions, and rewards,
- In the case of a 'member' who has been restricted from using in accordance with Article 11 of the Terms of Use (Members' Obligations).
③ The "Company" shall clearly notify the "members" of the reasons why it is impossible to withdraw subscription pursuant to the provisions of paragraph (2).
④ Notwithstanding the provisions of the preceding three paragraphs, if the content of the paid service is different from the content of the advertisement or the contract is implemented differently, the "member" may withdraw the subscription within three months from the date of availability or 30 days from the date of knowing or knowing the fact.
⑤ A "member" may withdraw his/her subscription even after the period referred to in paragraph (1) has elapsed, if there are any of the following grounds:
- If the company cannot supplement or correct defects in paid services, within one month from the date of receiving the paid service.
- In the case where a paid service member who does not agree to change the paid service under Article 9 (2) withdraws a member or terminates a paid service use contract in accordance with Article 13 (effect of termination of a member's contract). However, in this case, the "company" may deduct all or part of the fee from the refund amount in accordance with the criteria prescribed in Article 13 (the effect of termination of the member's contract) in consideration of the content and extent of the paid service provided to the "member" at the time of withdrawal or termination of the paid service contract.
⑥ The withdrawal of subscription takes effect when the "member" sends its intention to the "company" through the customer center in writing (including electronic documents).
⑦ The "Company" shall, after receiving the intention to withdraw the subscription indicated by the "member" pursuant to paragraph 6, reply to the "member" without delay whether to approve it.
- The "member" may request a remedy for defects in the use of paid services for a considerable period of time before expressing his/her intention to withdraw his/her subscription for the reasons referred to in paragraph (2) 1. However, if the "company" determines that it is impossible to heal the defect, it immediately notifies the "member" of the fact and takes necessary measures such as guiding the "member" to withdraw the subscription.
Article 13 (Effect of cancellation and termination of a member's contract)
① The "company" shall refund the expression of intention, such as withdrawal of subscription, to the "member" in the same manner within three business days from the date of approval, and if it is impossible to refund in the same way, it shall notify the "member" in advance. However, in the case of a payment method (account refund, etc.) that requires payment confirmation, it shall be refunded within 3 business days from the date of payment confirmation.
② If the use contract is terminated pursuant to paragraph 1 and the "company" has to refund the payment, the "company" may deduct the amount equivalent to the profit earned from the use of the paid service and refund it.
③ Depending on the payment method, the "company" may request the "member" to confirm additional facts related to the payment, such as the deposit, and may refund the amount equivalent to the refund fee (10% or KRW 1,000).
④ In refunding the payment, the "company" requests the operator who provided the payment method to suspend or cancel the claim for the paid service without delay when the "member" pays the payment through a payment method such as a credit card or electronic money. However, this may not apply in the case of the proviso to paragraph (1) and paragraphs (2) through (3).
⑤ If a person who has received payment for "company", paid service, etc., or a person who has signed a paid service contract with "member" is not the same person, each person shall be jointly responsible for performing obligations related to withdrawal, cancellation, or cancellation of payment.
⑥ Paid services provided free of charge through events or promotions without paying for paid services are not subject to refunds.
⑦ The "Company" takes related measures in accordance with the Consumer Protection Act in e-commerce, such as requesting the suspension or cancellation of payment to the relevant open market operator in In-App payment. However, please refer to the policy of the open market operator regarding the actions of the open market operator at the request of the "company" above.
⑧ In the case of termination of the use contract of the "member" under this Article, if the "member" has any remaining points or paid services accumulated due to the payment of the paid service, the "member" shall exhaust all of them before applying for a refund or withdrawal from the "company". If the "member" voluntarily withdraws without requesting a refund even though the "company" confirms the intention to refund the "member" when the "member" withdraws, the "company" deletes the points of the "member" or information on the paid service in use without a separate refund process. The 'Company' does not bear any responsibility for the restoration of such deleted points and paid services.
Article 14 (Contract cancellation, termination, and restriction on use of the company)
① The "company" may cancel, terminate, or limit the use of paid services by setting a period without prior notice to the "member" if it is found that the "member" has committed the acts prescribed in each subparagraph of Article 6 (1) of this Agreement.
② The cancellation or termination of paragraph (1) shall take effect when the company expresses its intention to the member according to the notification method it has set.
③ The "member" may file an objection to the cancellation, termination, and restriction of the use of paid services in accordance with the procedures set by the "company". At this time, if the "company" acknowledges that the objection is justified, the "company" shall immediately resume the provision of paid services.
Article 15 (Effect of cancellation and termination of contracts attributable to members)
The effect of cancellation or termination of the paid service contract attributable to the "member" shall apply mutatis mutandis to Articles 12 (withdrawal of subscription and cancellation of contract) to 13 (effect of cancellation of contract of member).
Article 16 (Overpayment)
① The "company" shall refund the entire amount of the charge to the "member" in the same way as the payment of the usage fee if the charge occurs when the "member" pays for the paid service. However, if a refund is not possible in the same way, it is notified in advance.
② In the event of an overcharge due to a responsible reason of the "company", the "company" will refund the full amount of the overcharge regardless of contract costs, fees, etc. However, in the event of a member's responsible reason, the "member" must bear the cost of the company's refund of the fee within a reasonable range.
③ The "Company" is responsible for proving that the amount is not a charge if the "member" refuses to refund the charge.
④ The "company" handles the refund process of the charge in accordance with the content user protection guidelines (Notification No. 2021-16 of the Ministry of Culture, Sports and Tourism).
Article 17 (Limitation of Liability)
① The "company" is exempted from responsibility for providing paid services if it cannot provide paid services due to changes in related laws, natural disasters, or equivalent force majeure.
② The "company" is not responsible for obstacles to the use of paid services due to reasons attributable to "members."
③ The "Company" is not responsible for the information, data, reliability of facts, accuracy, etc. posted by the "Member" in relation to the paid service.
- The "Company" shall not be liable for disputes arising between the "members" or between the "members" and a third party through paid services unless there is a reason attributable to the "Company."
Article 18 (Interpretation of Terms and Conditions)
In accordance with the Information and Communication Network Utilization and Information Protection Act, Content Industry Promotion Act, Electronic Commerce Act, Regulation of Terms and Conditions, Digital Content User Protection Guidelines, other relevant laws, service terms or correlation prescribed by the Minister of Culture, Sports and Tourism.
Article 19 (Compliance Act and Jurisdiction)
① Matters related to these terms and conditions shall be governed by the laws of the Republic of Korea.
② A lawsuit concerning a dispute between the "company" and the "member" shall be filed with the competent court under the Civil Procedure Act.
Article 20 (Special provisions on the conclusion of contracts for minors, etc.)
① If the "member" is a minor (under 19 years of age) or a person with limited ability (hereinafter referred to as "minor, etc."), the "member" must obtain consent from the legal representative (parent, etc.) before paying for the purchase of the paid service.
② The legal representative can request the withdrawal of the purchase of paid services for "minors, etc." through the customer center at any time.
③ Even though the "member" is "minor, etc.,", if the "company" believes that the "member" has consent from an adult (adult) or a legal representative of "member" by fraudulent means such as stealing another person's unique information during the purchase process, the "unpaid member" service, such as the "membership" cannot be canceled.
Article 21 (Prohibition of Transfer)
The "member" shall not perform any disposition, such as transferring the contractual status and rights and obligations arising under these terms and conditions to another person or making them for the purpose of pledge.
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